With over 20 years of experience in the hospitality industry this UNLV graduate founded 5 Star Concepts in 2004. His vision for helping clients create extraordinary experiences for their guests has been priority number one since day one.
As co-founder of 5 Star Concepts, she brings a stable force to 5 Star Concepts as well as a love for its people. Working side by side with a team of more than eighty associates, she insures that each person provides extraordinary service to 5 Star Concepts' clients.
Emily, a Certified Hotel Administrator, joins 5 Star Concepts with more than 25 years of hospitality experience.
Emily brings a unique perspective and understanding of the importance of win-win partnerships as a result of varied experiences which include working for Fortune 500 companies to being a small business owner. Emily's key role at 5 Star Concepts is developing and maintaining client relationships.
Coaching people to be their best is her passion! Directing the Coaching Team at 5 Star is how she accomplishes it.
Her ability to see the potential in others allows this hospitality professional of over 25 years to bring out the extraordinary in all of us.
It's our commitment to stay in touch with our clients to refresh the positive impact of our services .
This will ensure a job well done and is essential to keeping healthy , productive and happy relationships.
Harold has been working in and around the hospitality industry for over 30 years, including 15 years in client training.
Harold is a Certified Hotel Administrator who firmly believes that well-selected candidates and key to building a culture of positive performance and customer responsiveness. Developing those associates with appropiate training and techniques not only ensures your investment in each employee but in your customer relationships as well . 5 STAR knows you need to maintain a strategy of reinforcing your best talent for their best work to gain lifetime value with all your customers.
