First we assess a client’s needs.

We need to explore with the client and identify where they stand today and create a vision of where they want to be. Based around the initial needs assessment interview we devise a custom tailored plan and a strategy specific to the client. This often times begins with an evaluation of the company’s staff, culture and their current operating procedures.

We build a program that will capitalize on the client’s strengths that will help them further differentiate from the competition helping them stand above the rest when their potential customer has to make a choice.

Mystery Shopping grants you insights to your customer's experience. These insights provide tools to train and coach your associates.

5 STAR Concepts offers a variety of shopping services that are designed to provide an accurate review of current service and sales deliverables from your associates.

5 STAR's Mystery Shopping gives you a first-person look at your current level of service from your customer's perspective . This is an undeniably powerful tool that can provide insight (so to speak ) on how to train or retrain and coach your team.

We offer a variety of shopping services that are specifically designed to prove an accurate , and sometimes brutally honest , review of service and sales , deliverables from your associates.

Whether in-person or over the phone ; a comprehesive report or a recorded call ; a skill-based shop or an integrity shop ; we have a full menu of resouces and technologies to match any situation . You receive "trenches to training " assessment to re-establish your business objetives and make necessary changes to perform beyond your competition.